SHOP POLICY

Welcome. All items within this shop is are made by the artist, Homura aka Miku-Marmalade. Homura is a one-man shop, so please be respectful and patient.

Shipping policy

 

  • Shipping costs are included in the price of the item.
  • Ready to ship items are expected to be shipped within 1-2 business days upon cleared payment.
  • MikuMarmalade will provide tracking numbers for all orders
  • Please be aware that I only ship domestically. Please contact support if you’d like to make a request for shipment. Also please be aware that International shipment will be covered by the buyer.

Return Policy

  • All orders over can be refunded within 2 hours of purchase by MikuMarmalade. To request a fund, please please contact support with refund in the subject line.
  • Orders that are passed the 2 hour mark and that have been shipped can be returned and within 7 days of delivery for a refund. There is a $5 or 10% re-stocking fee per item. Please contact support if you need assistance or have questions.