SHOP POLICY

Welcome. All items within this shop is are made by the artist, Homura aka Miku-Marmalade. Homura is a one-man shop, so please be respectful and patient.

Shipping policy

  • All items are ready to ship except those by Printful or stated to be made to order.
  • Ready to ship items are expected to be shipped within 1-2 business days upon cleared payment.
  • Made to order items will be completed between 14-21 business days depending on the complexity or order before shipment.
  • MikuMarmalade will provide tracking numbers for orders over $10.
  • Orders fulfilled by Printful, a production partner of MikuMarmalade will have varied shipping times that will adjust based on order before checkout.
  • Shipping cost will be calculated based on zipcode and paid for by the buyer.
  • Please be aware that I only ship domestically. Please contact support if you’d like to make a request for shipment. Also please be aware that Internal shipment will be covered by the buyer.

Return Policy

  • No returns or refunds are accepted by MikuMarmalade. If you have any issues with your order, please contact support
  • Everything is bought as is. No refunds or returns accepted after 24 hours of purchase or after an order is shipped.  If you have issues with an order, please support