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SHOP POLICY

Welcome. All items within this shop is are made by the artist, Homura aka Miku-Marmalade. Homura is a one-man shop, so please be respectful and patient.

Shipping policy

  • All items are ready to ship except those by Printful or stated to be made to order.
  • Shipping costs are included in the price of the item.
  • Ready to ship items are expected to be shipped within 1-2 business days upon cleared payment.
  • Made to order items will be completed between 14-21 business days depending on the complexity or order before shipment.
  • MikuMarmalade will provide tracking numbers for orders over $10.
  • Orders fulfilled by Printful, a production partner of MikuMarmalade will have varied shipping times that will adjust based on order before checkout.
  • Shipping cost will be calculated based on zipcode and paid for by the buyer.
  • Please be aware that I only ship domestically. Please contact support if you’d like to make a request for shipment. Also please be aware that International shipment will be covered by the buyer.

Return Policy

  • All orders over can be refunded within 2 hours of purchase by MikuMarmalade. To request a fund, please please contact support with refund in the subject line.
  • Orders that are passed the 2 hour mark and that have been shipped can be returned and within 7 days of delivery for a refund. There is a $35 re-stocking fee per item. Please contact support if you need assistance or have questions.
  • Stickers are ineligible for refunds due to the cost of restocking. Please contact support if you have issues with a sticker purchase.

 

 

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